LUSILK dresses are made to measure and handcrafted specifically for each customer.

For this reason, we do not accept returns or exchanges for non-quality-related reasons, including changes of mind, incorrect measurements provided by the customer, or personal preference.

Please carefully review your measurements and order details before placing your order.

Because your dress is prepared specifically for your order, production may begin shortly after your purchase.

If you need to request a cancellation, please contact our customer service team as soon as possible. Once production has begun, cancellation may no longer be possible. We are giving 12h of grace to contact us.

No. Because each LUSILK dress is made specifically for you, non-quality-related refunds are not accepted once the order has entered production.

This includes changes of mind, personal preference, or measurements incorrectly provided by the customer.

Please contact us as soon as possible if you believe your dress has a genuine manufacturing or quality issue.

Send us:

• Your order number
  
• Clear photographs of the issue
  
• A brief description of the problem
  

Our customer service team will review the situation and assist you with the appropriate solution.

Because LUSILK dresses are made according to the measurements submitted with your order, it is extremely important that your measurements are accurate.

If you believe the finished dress does not correspond to the measurements you provided or there is a problem with its construction, please contact us promptly after receiving your order with photographs and your order details.

Our team will review the situation individually.

Not necessarily. LUSILK dresses are handcrafted using delicate fabrics and specialized luminous threads.

Minor stitching irregularities, slight variations, occasional loose threads, or small imperfections resulting from the handmade process can naturally occur. These characteristics are part of the craftsmanship and are not considered quality defects.

Care recommendations:

• Do not wash
  
• Do not bleach
  
• Spot clean only
  
• Hang to dry
  
• Avoid prolonged direct sunlight
  
• Avoid excessive friction or compression
  
• Keep away from sharp objects
  
• If ironing is necessary, use a low temperature
  

Please store the dress carefully and preferably flat when it is not being worn.

Because LUSILK dresses are made-to-order and individually handcrafted, unauthorized returns or abandoned parcels are not considered valid cancellations or returns.

If a package is refused, abandoned, returned to the sender, or sent back without prior written authorization from LUSILK, the order is not automatically eligible for a refund. Any additional costs caused by the unauthorized return—including return shipping, customs charges, storage fees, or other carrier fees—may be deducted from any refund that LUSILK agrees to issue.

Please do not send a package back on your own. If you have an issue with your order, contact us first and wait for our instructions. We will review your case and, if a return is approved, provide the appropriate return instructions.

For made-to-measure and handcrafted dresses, returns or refunds due to a change of mind, incorrect measurements provided by the customer, or refusal to accept delivery are generally not accepted.

Important: A parcel being returned to LUSILK by the carrier does not by itself constitute an approved return or cancellation. Please contact us before refusing or returning any shipment.

Yes. Every LUSILK order undergoes a final quality and packing inspection before it leaves our atelier. We carefully check the dress and document the condition of the item, including photographs and packing records, before shipment.

This inspection process helps us protect both our customers and LUSILK against fraudulent claims, false damage reports, unauthorized returns, and payment disputes or chargebacks.

Our records may be retained as evidence if a dispute arises regarding the condition, contents, or shipment of an order.

If you receive your order and believe there is a genuine quality issue, please contact LUSILK before returning, altering, or sending the item anywhere so our team can review the matter and assist you properly.

LUSILK is a China-based atelier, where each piece is carefully prepared and handcrafted before being entrusted to international delivery.

For orders shipped to the United States, applicable taxes are included in the price shown at checkout, so you should not normally be asked to pay additional import taxes upon delivery.

For orders shipped to other countries, LUSILK covers a substantial portion of the applicable duties and import-related costs as part of our international service. However, depending on your country’s customs regulations, local authorities may impose additional VAT, import duties, customs fees, or other charges that are outside our control.

Should any such additional charges arise, these costs are the responsibility of the customer.

We always strive to make international ordering as seamless and transparent as possible, while customs requirements ultimately remain subject to the regulations of the destination country.

Please note: Customs policies and tax requirements vary by country and may change without notice. LUSILK cannot guarantee the exact amount of any charges imposed by local customs authorities.