Shipping policy

At LUSILK, every garment is carefully prepared and individually inspected before it leaves our atelier in China. Because many of our pieces are handcrafted and made to order, shipping consists of two separate stages: production and transportation.

By placing an order, you acknowledge and agree to the shipping terms below.

1. Processing & Production

LUSILK garments are often made to order and handcrafted specifically for each customer.

Our standard production process generally takes approximately 7–15 days, depending on the design, order volume, materials, customization, and current production schedule.

Production time is separate from shipping time.

The shipping period begins only once your order has been completed, inspected, packed, and handed to the carrier.

Important

The production time shown on our website is an estimated timeframe, not a guaranteed delivery date.

More complex garments may require additional preparation time to ensure that the finished piece meets our quality standards.

2. Standard / Complimentary Shipping

LUSILK offers complimentary international shipping to eligible destinations.

Standard shipping is provided through our international logistics partners and includes tracking where available.

Estimated transit times after dispatch are generally:

Destination Estimated Transit
🇺🇸 United States 5–8 business days
🇨🇦 Canada 8–10 business days
🇪🇺 Europe 5–8 business days
🇦🇺 Australia 4–7 business days
🌏 Asia 3–5 business days

These are estimated transit times after dispatch and do not include production time.

Actual delivery may take longer depending on customs clearance, destination, carrier conditions, holidays, weather, remote areas, or other circumstances outside LUSILK's control.

3. Expedited Shipping

If you require your order sooner than the complimentary shipping service can provide, expedited shipping may be available for your destination.

Expedited shipping takes approximately 5 business days after dispatch, although actual transit times may vary.

Please contact us before placing your order with:

  • Your destination country
  • The dress you would like to order
  • Your required delivery date

We will provide you with an expedited shipping quotation.

Please note

Expedited shipping does not automatically shorten production time.

The production process remains the same. However, where possible, LUSILK may prioritize production for customers with an upcoming event or specific deadline.

An expedited shipping fee applies and is quoted separately according to destination.

4. Event & Deadline Orders

If you are purchasing your LUSILK dress for a wedding, party, photoshoot, vacation, ceremony, or other specific event, please contact us before placing your order.

We can review:

  • Current production availability
  • Your required date
  • Your destination
  • Available shipping services
  • Estimated delivery timeframe

We strongly recommend allowing additional time between the estimated delivery date and your event.

Neither standard nor expedited shipping constitutes a guaranteed delivery date.

LUSILK cannot be held responsible for an event missed due to carrier delays, customs clearance, incorrect customer information, or other circumstances outside our control.

5. Tracking

Once your order has been dispatched, tracking information will be provided where available.

Tracking updates may not appear immediately after dispatch. It can take some time for the carrier's system to register the first movement of the parcel.

Please allow reasonable time for tracking information to update before contacting us regarding a newly dispatched order.

6. Customs, Duties & Taxes

LUSILK ships internationally from China.

For orders shipped to the United States, applicable taxes included at checkout are generally covered according to our shipping and tax arrangements.

For other destinations, LUSILK covers a substantial portion of applicable international shipping-related costs where possible. However, local VAT, import duties, customs charges, clearance fees, or other charges imposed by the destination country may still occur.

Any charges imposed directly by the destination country's customs authorities or other local authorities that are legally payable by the customer remain the customer's responsibility.

Customs policies vary by country and may change without notice.

LUSILK cannot guarantee the exact amount of any customs or import charges imposed by local authorities.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Please carefully check:

  • Full name
  • Street address
  • Apartment/unit number
  • City
  • Postal code
  • Country
  • Telephone number
  • Email address

If you discover an error, contact LUSILK as soon as possible.

Once an order has entered production or been dispatched, we may be unable to modify the shipping information.

Any additional costs resulting from an incorrect address supplied by the customer may be the customer's responsibility.

8. Delivery Attempts & Uncollected Packages

Customers are responsible for ensuring that someone is available to receive the package where required and for following the carrier's delivery instructions.

If a package cannot be delivered because:

  • The recipient is unavailable
  • The address is incorrect
  • The parcel is not collected
  • The recipient refuses delivery
  • Required customs procedures are not completed
  • Required charges are not paid
  • The recipient otherwise prevents delivery

the parcel may be returned to the sender.

A returned parcel does not automatically qualify for a refund or cancellation.

Additional shipping, storage, handling, customs, or return costs resulting from customer-related delivery issues may be charged to the customer or deducted from any eligible refund.

9. Refused or Abandoned Shipments

Please do not refuse, abandon, or intentionally return a shipment without contacting LUSILK first.

If you no longer wish to receive your order, please contact us before taking action with the carrier.

A parcel returned without prior authorization is not considered an approved return and remains subject to our Return & Refund Policy.

10. Lost or Delayed Shipments

If tracking indicates that a parcel has been delayed, please allow reasonable time for the carrier to complete delivery.

If a shipment appears to be genuinely lost, LUSILK may contact the carrier or logistics provider to initiate an investigation.

Customers may be asked to provide information required by the carrier during an investigation.

Delivery delays caused by customs, carriers, weather, strikes, government restrictions, or other circumstances beyond LUSILK's reasonable control do not automatically constitute a failure to fulfill an order.

11. Quality Inspection Before Dispatch

Every LUSILK order undergoes a final inspection before shipment.

We carefully review the garment and document its condition and packaging before dispatch. Depending on the order, records may include:

  • Photographs of the finished garment
  • Quality-control photographs
  • Packaging photographs
  • Shipping-label information
  • Tracking information
  • Packing records

This process allows us to maintain a clear record of each shipment and helps protect both our customers and LUSILK in the event of a delivery, damage, or payment dispute.

12. Damaged Packages

If your package arrives visibly damaged, please photograph the exterior packaging before opening it whenever possible.

After opening the package, photograph the contents and the garment clearly.

If you believe your garment has been damaged during transit or has a manufacturing issue, contact LUSILK promptly with your order number and photographs.

Please do not alter, repair, wash, or wear the garment extensively before contacting us.

13. Shipping & Returns

Shipping and delivery are separate from our Return & Refund Policy.

Purchasing expedited shipping does not create an automatic right to cancel or return an order.

For information about cancellations, returns, refunds, unauthorized returns, and made-to-order garments, please review our Return & Refund Policy.

14. Circumstances Beyond Our Control

LUSILK is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Customs inspections or clearance delays
  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Strikes
  • Government restrictions
  • Public emergencies
  • Incorrect customer information
  • Transportation disruptions
  • Unforeseen logistical circumstances

We will make reasonable efforts to assist customers and communicate with the carrier where appropriate.

15. Contact Us

If you have questions regarding your shipment or need assistance with an existing order, please contact us:

Email: contact@lusilkstyle.com

Please include your order number and tracking number, if available, so our team can assist you as efficiently as possible.

LUSILK

Handcrafted with care. Delivered from our atelier to you.