Legal notice
This Legal Notice governs access to and use of the LUSILK website and provides information concerning the operation of the website and the LUSILK brand.
By accessing or using this website, you acknowledge the information contained in this Legal Notice and agree to comply with the applicable terms and policies governing your use of the website.
1. Website Owner
Brand: LUSILK
Email: contact@lusilkstyle.com
LUSILK is a fashion atelier based in China, specializing in handcrafted, made-to-order and made-to-measure garments.
2. Website
The LUSILK website is operated for the purpose of presenting and selling LUSILK products and providing customers with information regarding our collections, products, services, ordering process, shipping, and customer care.
We make reasonable efforts to ensure that the information presented on the website is accurate and up to date. However, occasional typographical, technical, pricing, or other errors may occur.
LUSILK reserves the right to correct errors, update information, modify products, or make changes to the website at any time without prior notice.
3. Intellectual Property
All content displayed on this website is protected by applicable intellectual-property laws.
Unless otherwise stated, all rights relating to the LUSILK website and its content belong to LUSILK or its respective licensors.
This includes, without limitation:
- LUSILK name and logo
- Brand identity and visual elements
- Product names
- Product designs
- Photographs
- Videos
- Product descriptions
- Illustrations
- Graphics
- Text
- Website layouts
- Marketing materials
- Original creative content
No content may be copied, reproduced, modified, distributed, republished, transmitted, displayed, sold, or commercially exploited without prior written authorization from LUSILK.
Unauthorized use of LUSILK's intellectual property may result in legal action where appropriate.
4. Product Photography & Representation
We make every effort to accurately represent our garments through product photography and descriptions.
However, photographs may appear differently depending on the customer's:
- Device
- Screen
- Display settings
- Lighting conditions
- Browser
Because LUSILK garments are handcrafted, minor variations in fabric texture, color, embellishment, stitching, or finishing may occur between individual pieces.
Such variations may reflect the handcrafted nature of the garment and do not necessarily constitute a manufacturing defect.
5. Website Content
The information provided on this website is intended for general informational and commercial purposes.
Although LUSILK takes reasonable care when preparing website content, we do not guarantee that every piece of information will always be complete, current, or free from error.
LUSILK may update, modify, suspend, or discontinue any part of the website or its content at any time.
6. External Links
The website may contain links to third-party websites, services, payment providers, shipping providers, social-media platforms, or other external resources.
These links are provided for convenience and informational purposes.
LUSILK does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites.
Accessing third-party websites is at the user's own discretion and subject to the relevant third party's terms and policies.
7. Website Security & Responsible Use
Users must not attempt to interfere with the security, operation, or availability of the website.
Prohibited activities include, but are not limited to:
- Unauthorized access attempts
- Introducing malicious code
- Scraping or systematically copying website content without permission
- Attempting to bypass security measures
- Fraudulent activity
- Interfering with website functionality
- Using automated systems in a manner that places unreasonable load on the website
LUSILK reserves the right to take appropriate action where misuse or unauthorized activity is detected.
8. Orders & Commercial Policies
Purchases made through the LUSILK website are subject to our applicable commercial policies, including:
Terms of Service
Shipping Policy
Return & Refund Policy
By placing an order, customers acknowledge that they have had the opportunity to review these policies before completing their purchase.
These policies form part of the terms governing the relevant transaction, subject to any mandatory consumer rights applicable to the customer.
9. Made-to-Order & Made-to-Measure Products
LUSILK offers garments that may be individually handcrafted and made according to customer-provided specifications.
Customers are responsible for providing accurate information and measurements when requested.
Measurements should be provided in centimeters (cm) and according to the instructions supplied by LUSILK.
LUSILK cannot be responsible for fit issues resulting from inaccurate measurements, incorrect information supplied by the customer, or changes occurring after measurements were submitted, except where otherwise required by applicable law.
10. Order Verification & Quality Control
For quality assurance and order protection purposes, LUSILK may maintain records relating to individual orders.
These may include:
- Order information
- Customer communications
- Customer-provided measurements
- Production records
- Quality-control records
- Photographs of completed garments
- Photographs taken during packing
- Shipping information
- Tracking information
- Delivery records
Such records may be used to provide customer support, investigate complaints, verify order fulfillment, and respond to payment disputes or fraudulent claims.
11. Privacy
LUSILK may collect and process personal information necessary to operate the website, process orders, provide customer service, arrange shipping, process payments, and comply with applicable legal obligations.
Personal information is handled in accordance with our applicable Privacy Policy.
Customers should review the Privacy Policy to understand how personal information is collected, used, stored, and shared.
12. Limitation of Responsibility
LUSILK makes reasonable efforts to maintain the website and provide accurate information, but does not guarantee that the website will always be uninterrupted, error-free, or available.
To the maximum extent permitted by applicable law, LUSILK shall not be responsible for losses arising from circumstances outside its reasonable control, including technical failures, third-party service interruptions, carrier disruptions, customs delays, or other unforeseen circumstances.
Nothing in this Legal Notice excludes or limits any liability or consumer rights that cannot legally be excluded or limited.
13. Applicable Law & Consumer Rights
This Legal Notice and the use of the LUSILK website are subject to applicable laws and regulations.
Where mandatory consumer-protection laws apply to a customer, nothing in this Legal Notice is intended to remove, restrict, or override those statutory rights.
Where a mandatory legal requirement conflicts with a provision contained in this Legal Notice, the mandatory legal requirement shall prevail to the extent required by law.
14. Changes to This Legal Notice
LUSILK may update this Legal Notice from time to time to reflect changes in our business, website, services, or applicable legal requirements.
The latest version will always be published on this page together with the corresponding “Last updated” date.
15. Contact
For questions concerning this Legal Notice, the LUSILK website, or our services, please contact:
Email: contact@lusilkstyle.com
For questions regarding a specific order, please include your order number whenever possible.
LUSILK
A modern expression of handcrafted couture.